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CareTeam Resources
  • Video Series
  • Knowledge Base
  • Articles & Whitepapers
  • Frequently Asked Questions
  • Contact Support

Feature Demos


The knowledgebase contains answers for in-depth questions about using the CareTeam platform. Visit:

Read the latest release notes


Blog posts, whitepapers and collected articles.

Will ICD-10 Coding align LTPAC Facilities...

Read the full Post

Whitepaper: Under-
standing PDPM

Read the full Paper

Facility FAQs

  • Is CareTeam Secure?
  • Yes. The CareTeam application stores little to no PHI within the application. To ensure the data passed through CareTeam is secure, we utilize databases with Storage Service Encryption (SSE) which is FIPS 140-2 compliant.
  • What are the technical requirements to run CareTeam?
  • There are no special requirements; the application runs directly in your web browser. Every member of your team can log-in from any internet or mobile connected computer or device.
  • I am a current CareTeam user. How do I upgrade my modules?
  • Granting users access to upgraded modules is handled directly through the location permissions page within the application.
  • Can I evaluate the application for free before purchasing anything?
  • CareTeam's fee-incurring modules are offered with either: a complimentary number users or a time-based trial period. CareTeam's account executives are available to provide demos or to talk through your specific questions.

Practitioner FAQs

  • What is PDPM and why does it matter?
  • PDPM represents a significant shift in how facilities are reimbursed for patient care. PDPM moves the emphasis from therapy hours to the complexity of care each patient requires, i.e., why the person is in the facility. This calls for greater coordination, communication, and collaboration between clinicians and the entire team at the facility; and this requires tools and technology that will enable data to be collected, shared, tracked, and analyzed promptly, accurately, and with ease.
  • How does CareTeam address PDPM from the Clinician perspective?
  • Tools such as the CareTeam PDPM ICD-10 Verification are vital, as PDPM is not just about reimbursement but clinical outcomes as well. The more thorough the communication and accurate the documentation, the better the team will be able to identify care needs, establish patient-centric goals and care plans, and get each patient home safely and swiftly. The result will bring forth happier patients with better outcomes, facilities that receive adequate, accurate reimbursement and more referrals, and clinicians who are valued and in demand as care partners and team leaders.
  • Is there a limit on the number of messages or files that can be sent with CareTeam?
  • The CareNote communication tool is enables with HIPAA compliant data, PDF, video and picture sharing and storing capabilities. The CareTeam core complimentary package comes with unlimited messaging and file sharing.
  • What LTPAC EHRs is CareTeam interoperable with?
  • The CareTeam platform is EHR agnostic so whichever system your team uses for documentation, CareTeam connects the dots across the IDT. CareTeam current has a direct integration with GEHRIMED and is actively seeking additional integration partners.

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